Return & Refund Policy

Last Updated: October 29, 2026

1. Shipping Information

Orders are processed and shipped within 7 business days of payment confirmation. Delivery timelines may vary depending on the destination and shipping carrier.

2. Return Policy

Returns are accepted for both defective and non-defective products within 3 business days of delivery. Returned items must be in new, unused condition and include their original packaging and accessories.

3. Exchange Policy

Exchanges are accepted within 3 business days of delivery, subject to the item's condition and compliance with the return policy. All exchange requests are subject to inspection and approval.

4. Return Methods & Fees

Eligible items may be returned by post, at a designated drop-off location, or in-store. A return shipping label is included with the package. Eligible returns are free of charge, and no restocking fees apply.

5. Refunds & Store Credit

Refunds for eligible online purchases will be issued to the original payment method used at checkout. Depending on the payment provider, the time required for the refund to appear in the customer's account may vary. For eligible in-store returns, refunds may be issued as store credit. All returns and refunds are subject to inspection and approval in accordance with this policy.

6. Return Processing Time

Return requests are processed within 15 days of receipt of the returned item. Once the return has been inspected and approved, the applicable refund or store credit will be issued.

7. Initiating a Return or Exchange

Customers must contact our customer support team within 3 business days of delivery to initiate a return or exchange. The order number and reason for the request must be provided to facilitate processing.

8. Store Address

For in-store returns and inquiries, please visit our location at:

508 Stone Road
Rochester, NY 14616
United States

We are committed to providing a transparent and consistent return experience and appreciate your continued trust in our business.